Your Patient Journey with Dental Concepts
First contact from patient is through telephone 01256 893517 or email firstname.lastname@example.org or coming in to the practice or through our contacts us page on website. Once they have made a contact we send out a practice information leaflet and register the patient with our practice.
The first consultation appointment is made with our Treatment Co-ordinator who sits and listens to the patients ideas,concerns and expectations. During the pre screening the patient is offered a drink and various parameters like anxiety scales ,vital signs measures are recorded.
The TCO then presents the case to the Dentist and he/she does a thorough examination of the patients oral health. A complete examination report is given to the patient alongwith a treatment plan estimate and details.
Reflection and Explanation of Treatment
Once the dentist has given initial explanation of all treatment options then the patient goes back with the TCO to the training room for a further detailed explanation of his treatment through leaflets,Videos,animations and demonstration models.
Confirmation and Payment
Patient confirms treatment and pays upfront for NHS treatment or 50% Advance for private treatment. The appointment is booked for treatment and patient comes back for the same.
Once the treatment is over the patient comes back for a follow up with another dentist who checks and signs off the work so that the team can confirm and reassure that everything is upto best practice standards or if there are any recommendations.
A specific time is decided depending on patients oral health status to review either in 6 or 12 months .
Patients can contact us 24/7 through our dedicated 24 hours telephone service for any queries or emergencies.